Vital Proteins Reviews

WASTE OF TIME did not receive the proteins i paid for , cannot get hold of VITAL PROTEINS, glad i paid with paypal as i have now opened up an item not received dispute and look for to paypal getting the money back from vital proteins what a useless waste of time they are.

USELESS !! my question to them :
Hi are you able to ship to the UK only i cant find the UK in your drop down box in the shipping section?
i was after 6 large tubs of “ original” collagen peptides, i did try the vitalproteins.co.uk but they cannot supply the “original” one with hyaluronic acid and vitamin c . their answer after 4 days :Thank you for reaching out to us at Vital Proteins. The Collagen Peptides with hyaluronic acid and vitamin c are exclusive to us . WHAT ! how does answer even make sense waste of time ive now purchased another seupplier who you can actually ring and ask questions

Frustrated!!!!
I have ordered Unflavored Powder Collagen on the 22nd of December 2020 and I only receive a gift that comes with it. I’ve messaged them on the 2nd of January and Craig( customer service assistant) told me once is back in stock they will send it. After three months waiting to be back in stock I messaged the operators in the online chat- Matt and James, they told me the item is still not available and reassured me I will get a refund but ....nothing came through more than a week after the issued date. They were tossing me back and forth. Messaged them again after week and a half and I was told they have to “ check with they’re finance team »??? Finance team??? They told me the money are send to my card even said the number of it the last time we talk?
This is absolute absurd !!! I order regularly from many online businesses but that’s the second time I face a fake company!!
I hope many people will read this and be careful!!!

Absolutely disappointed. I ordered 2 x collagen peptides, nothing arrived, no refund and zero help from customer service, although I called them and they promised they will resend the order, they have NOT.

I can be fairly demanding client.
On this occasion I would like to change my review from completely unsatisfactory to extremely satisfactory.
My order has been delayed, but client service team did a great job in promptly resolving this issue.
Extremely great and quick communication from client service.
Looking forward to receive great product and order more in the future.

Since the below I requested a refund. I was told this would be actioned and someone would be in touch. 3 days later no news. I contacted them again reminding them they’ve had my money for 17 days and have just been told I am one of many customers who have experienced a ‘technical fault’ which they are working hard to fix and therefore no refund yet. A total joke. I bought through planet organic and it arrived in 2 days.
I would love to give this company the glowing review they seem deserve for their products but I’ve yet to receive mine 13 days after paid and ordered. Very little help from customer services who are apparently waiting for the warehouse to advise?! All the while no refund, no replacement, utterly no customer service. Sadly.